Creating and Managing Teams as a Client
What is a Team?
A team represents a group of users within a client who have access to specific areas of the platform.
Teams are used to control permissions and organise users within a brand.
When do you need to create a Team?
You should create a team when:
A brand has multiple users accessing Pimento
Different roles require different permissions
You want to organise users by function (e.g. operations, support, management)
Why do you need to create a Team?
Teams allow you to:
Control what users can see and do
Assign roles and responsibilities
Keep access structured and secure
Important Requirement
You must be logged in as a client to create or manage teams.
Relation to Brand Side Articles
Team creation is also covered in the brand-side documentation.
This article focuses on the operator perspective — specifically when you are managing or setting up a client on their behalf.
Important Notes
Always ensure teams are set up correctly before giving users access. Incorrect permissions can lead to restricted access or unintended actions.
