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Issues Page Overview (How Issues Are Managed)

Navigating the Issues Page

The Issues Page is where all reported issues are managed


From here, you can:


• View all issues
• Track statuses
• Access individual issue details

Issue List

The table displays:


• Order reference
• Status
• Reported by
• Reason
• Items affected
• Date


Filtering Issues

You can filter issues using:


• Status
• Reporter
• Reason

Issue Lifecycle

Issues move through stages such as:


• Reported
• Resolved

Important Notes

• Issues should be reviewed regularly
• Filtering helps prioritise work
• Status indicates current progress
• Accurate issue reporting is critical

FAQs

Who can report an issue?

Customers or internal users

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Run your shipping and warehouse in one place with Pimento. Built for growing brands and 3PLs. Faster fulfilment, fewer errors, total visibility.

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Warehouse management systems

Products

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Resources

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Pricing

Integrations

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Terms & Conditions

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