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Issues Summary Page Overview (Understanding Key Metrics)

What the Issues Summary Page Shows

The Issues Summary Page provides a high-level overview of all reported issues. It helps you understand trends and performance over time

Key Metrics

The summary includes:


• Issue counts by month
• Breakdown by reason
• Total orders vs issues
• Issue rate (%)
• 3PL accuracy (%)


Understanding the Data

This data allows you to:


• Identify recurring problems
• Track performance over time
• Monitor operational accuracy

Important Notes

• Metrics are based on recorded issues only
• Low issue rates indicate strong fulfilment performance
• Spikes may indicate operational problems
• Always review trends, not just individual data points

FAQs

What is 3PL accuracy?

It reflects how accurately orders are fulfilled without issues

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