On Hold Orders Report Overview
On Hold Orders Report
The On Hold Orders Report provides visibility of orders that cannot currently progress through fulfilment.
Orders may be placed on hold for various reasons including:
Missing address information
Payment issues
Stock shortages
Validation failures
Manual intervention requirements
What Can You See?
The report allows you to identify:
Orders currently on hold
Clients affected by held orders
Overall hold volumes
This helps teams quickly understand where fulfilment delays are occurring.
How Does This Help?
Monitoring held orders is important because these orders cannot progress until the issue is resolved.
Regularly reviewing this report helps:
Reduce shipping delays
Improve customer satisfaction
Identify recurring operational issues
Prioritise problem resolution
FAQs
Why should I review held orders regularly?
Held orders prevent fulfilment and can impact customer delivery expectations.
Who should use this report?
Operations managers, supervisors, and customer service teams.
Does fixing an issue automatically remove a hold?
This depends on the reason for the hold and your configured workflows.
