Understanding Issue Types and Reasons
Common Issue Types
Issues typically fall into categories such as:
• Damaged by courier
• Lost by courier
• Items missing
• Customer mistake
• Product issues
Understanding Reasons
Reasons provide context for the issue
They help identify:
• Where the issue occurred
• Who is responsible
• What action is required
Using Issue Data
Understanding issue types helps:
• Improve operations
• Reduce repeat problems
• Identify weak points in fulfilment
Important Notes
• Accurate reasons are essential for reporting
• Misclassification can affect analytics
• Regular review improves processes
• Use consistent naming for clarity
FAQs
Can I customise issue reasons?
Yes — depending on system configuration
