Understanding Order Statuses (What Each Status Means)
What are Order Statuses?
Order statuses show the current stage of an order as it moves through fulfillment in Pimento.
They help you understand:
• What stage the order is at
• Whether any action is required
• What has already been completed
You can view order statuses directly on the Orders page or within an individual order.
Order Statuses Explained
Processing
The order has been received and is ready to be worked on.
No issues detected
Waiting to enter fulfilment
On Hold
The order cannot be processed due to an issue.
Requires action before it can move forward
See the On Hold article for specific reasons and fixes
To view more about specific On Hold status click here
Picking
Items for the order are currently being picked in the warehouse.
Order is actively being prepared
Picked
All items have been picked and are ready for packing.
No longer waiting on inventory
Packed
The order has been packed and is ready for shipment.
Awaiting dispatch
Shipped
The order has been dispatched.
Tracking (if applicable) will be available
Order is complete from a fulfilment perspective
Cancelled
The order has been cancelled and will not be fulfilled.
No further action will be taken
How Statuses Change
Orders move through statuses automatically as they progress:
Processing → Picking → Picked → Packed → Shipped
However:
• Orders may move to On Hold if an issue is detected and it will require something to be done
• Orders can only be cancelled before the picking stage
If an order is not progressing, check if it has moved to On Hold.
Important Notes
On Hold is the only status that requires action
All other statuses reflect normal fulfillment progress
Status updates may be automated through workflows
FAQs
Why is my order not progressing?
Check if it is marked as On Hold — this means something is blocking it.
Can I manually change an order status?
Yes — You can update statuses when selecting an individual order, the button is at the top-right.
