Understanding Workflow Triggers
What are Triggers?
A trigger is the event that starts a workflow. Without a trigger, a workflow will not run.
Types of Triggers
Examples include:
• Order Created
• Issue Reported
• Issue Approved / Rejected
• Issue Resolved
When Triggers Activate
Triggers activate when the defined event occurs in the system. This immediately starts the workflow process.
Important Notes
• Every workflow must have one trigger
• Triggers define the scope of the workflow
• Incorrect trigger selection may cause workflows to run unexpectedly
• Always confirm trigger behaviour before enabling
FAQs
Can a workflow have multiple triggers?
Typically one trigger per workflow
What happens after a trigger fires?
Checks are evaluated, then actions run
