What are Manual Charges?
What are Manual Charges?
Manual Charges allow additional fees to be added to a client's billing that are not automatically generated through standard warehouse activity.
These charges are useful when work has been completed that falls outside the client's normal Rate Card.
Manual Charges provide flexibility when billing for exceptional or one-off activities.
Why Would You Use a Manual Charge?
Examples include:
Additional warehouse labour
Stock investigations
Relabelling projects
Emergency fulfilment work
Consultancy services
Storage corrections
Special packaging requests
Without Manual Charges, these activities may not be reflected on invoices.
How Manual Charges Work
A Manual Charge is created against a specific client.
The charge is then included within the client's billing records and can appear on future invoices.
This ensures all chargeable work is accurately recorded.
Common Uses
Additional Labour
Charging for work completed outside standard fulfilment processes.
Project Work
Charging for special projects such as:
Stock counts
Product relabelling
Kitting exercises
Billing Corrections
Adding charges that were missed during previous billing periods.
One-Off Services
Charging for activities that are not covered by existing Rate Cards.
Important Notes
Manual Charges should only be used when automated billing is not suitable.
Always ensure supporting information is recorded.
Charges should be approved according to your organisation's processes.
Incorrect Manual Charges may affect invoicing accuracy.
FAQs
Do Manual Charges replace Rate Card fees?
No. They are intended to supplement existing billing.
Can a Manual Charge be created for any client?
Yes, provided you have the required permissions.
Will Manual Charges appear on invoices?
Yes. Manual Charges can form part of the client's billing information.
Should I include notes?
Yes. Detailed notes help explain why the charge was added.
