What is a Manual Top-Up?
What is a Manual Top-Up?
A Manual Top-Up allows funds to be manually added to a client's wallet balance within Pimento.
Wallet balances are used to cover operational costs such as shipping, fulfilment services, and other chargeable activities. Whilst many top-ups may happen through normal payment processes, there are situations where an administrator may need to manually add funds.
Manual Top-Ups provide a controlled way to increase a client's available balance without requiring the client to complete the process themselves.
Why Do Wallet Balances Exist?
Wallet balances help ensure that sufficient funds are available to cover operational costs before services are provided.
Benefits include:
Faster billing processes
Reduced payment delays
Improved visibility of available funds
Better control over shipping and fulfilment costs
When Should You Use a Manual Top-Up?
Manual Top-Ups are commonly used when:
A client has paid offline
A bank transfer has been received
A payment needs to be corrected
Account credits are being issued
Goodwill credits are being applied
Testing or training activities require additional funds
Examples of Manual Top-Ups
Offline Payments
A client pays via bank transfer and the funds need to be reflected in their wallet balance.
Billing Adjustments
Additional funds are added following a billing review or account correction.
Promotional Credits
Credits may be applied as part of a promotion or commercial agreement.
Goodwill Gestures
Funds may be added to compensate for operational issues or service disruptions.
Important Notes
Manual Top-Ups increase the client's wallet balance.
Top-Ups should only be performed by authorised users.
Supporting notes should always be included where possible.
Incorrect top-ups can impact financial reporting.
FAQs
Does a Manual Top-Up generate an invoice?
This depends on your organisation's billing processes.
Can Manual Top-Ups be reversed?
This depends on permissions and internal procedures.
Who can create a Manual Top-Up?
Typically users with Finance or administrative permissions.
Does a Manual Top-Up affect future billing?
Yes. The additional balance becomes available for future charges.
